Privacy Policy

Last edited: 20 March 2024

Created: 18 March 2024

Privacy & Cookie statement
At alpha.one we care about the privacy of our users. Protecting the data of our users is of the highest importance to us, and we go to great lengths to make sure we keep it safe. We take your trust and right to privacy seriously and work continuously to keep your digital footprint small and in your control. Nevertheless, to enable you in your flow and to improve and secure our services, we need to process some personal information. For privacy-related questions, please reach out to our Data Protection Officer via dpo@alpha.one.

This statement covers the processing activities of alpha.one’s services, software, websites (including browser extensions) and/or applications (together: “Services”). The Services allow you to create, share, collect, capture and/or visualize your ideas, texts, graphics, videos, data, information, files, decks or other content (together: “Content”). The Services may be provided to you online, in the form of a mobile and/or desktop application(s) and/or may be integrated in a third-party service. By using any of the Services you agree to have read and understood our Privacy and Cookie Statement.

What information do we collect?
We store some personal information to make your use of our Services possible. There are several ways in which we may collect personal information from you: you may submit it or we will collect it automatically through our Services. Different types of personal information may be collected depending on the way you use our Services and which Services you use. Please check the section “What are your rights as a user” to find out how you can change, access or delete your personal information.

Personal information you submit
alpha.one collects, processes or hosts personal information you provide.

1. Contact information: your name and your email address or the email address of the people you invite.
2. Information about yourself: age, gender, city.
3. Preferences: for example language settings or interests.
4. Content and metadata: you may choose to upload or create Content which contains all sorts of personal information about you and others. Such Content also contains a filename, size and filetype.
5. Personal messages: the ones you send to people along with sharing your files.

The uploader or creator(s) is responsible for the legitimacy of the Content and needs to follow our Terms & Conditions, alpha.one only processes it to provide its Services. If you upload, send or create personal information via one of our Services, you may ask for a Data Processing Agreement by sending an email to legal@alpha.one.

Personal information we collect by automated means
alpha.one also collects and uses personal information by automated means while you use our Services.

1. Browser information: type of browser, language settings, country and time zone.
2. Cookie or web beacon information: cookie IDs and settings and other personal information received through cookies, web beacons or pixel tags.
3. Device information: the type of device, hardware model and operating system.
4. Identification details: unique identifiers such as an IDFA (for iOS), MAC address or a UserID.
5. Network information: IP-addresses and mobile network information.
6. Location data: data on your geo-location. If we use your device based, precise GPS-location, we will make sure we only do so after receiving your consent.
7. Service usage: information regarding the way you interact with our Services, websites and mobile apps.

Personal information we receive from partners
In some cases we receive personal information from third parties, such as:

1. Integration information: you can choose to integrate some of our Services with your (social media or messaging services) account, in order to provide you with a rich messaging functionality.
2. Marketing information: some partners may provide additional (aggregated) information, for instance through their Software Developer Kits (SDKs). This may contain demographic or behavioural information in order for us to personalize content, advertisements and offers and to find the right audience for our advertisements.
3. Legal Information: when law enforcement agencies or courts order us to take down Content, we may initially receive personal information about you and your behaviour.

Why do we use your personal information?
We use your personal information in order to provide and improve our Services, to comply with legal obligations and to advertise our Services and to keep our Services safe and secure. Below is how we use your personal information specifically and on what legal grounds we base its use:

Activities & purposes

1. Service: to offer you our Services as mentioned in our Terms & Conditions, for example to create or visualize your Content or share your ideas and to let you access and use your Content across different devices.
2. Support: to provide a wide range of support services, for instance when you need technical assistance.
3. Account & billing: to create and uphold your personal account and facilitate payment of your subscription fee.
4. Safety, integrity & security: to follow up on abuse reports, fraud investigations and to protect against illegal activities.
5. Improvement & development: to evaluate and improve our Services, fix bugs, develop new products and services.
6. Marketing, advertisement & communication: to inform you about new Services and personalize advertisements.
7. Legal: to defend alpha.one in legal proceedings and comply with laws and regulations.

Legal grounds

1. Contractual obligations with you: regarding service provision and support.
2. Legal obligations: for accounting purposes and responding to legal requests.
3. Consent: partially regarding support and advertising purposes.
4. Legitimate interests: regarding service provision and marketing activities, balancing your rights against our interests.

What parties do we share personal information with?
alpha.one shares personal information with several partners to operate and improve its Services:

1. Service providers: such as hosting and user support providers.
2. People and (social) media of your choice: you may choose to share your Content with others.
3. Law enforcement agencies or regulators: in case of legal requests.
4. Business partners: for advertising and marketing functions.
5. Integrated services: if you decide to integrate our Services with another service.
6. alpha.one entities: to provide our Services and for various purposes outlined above.

Why and how are cookies used?
We place cookies to enhance your experience of alpha.one. Cookies are small text files stored on your computer by your browser when visiting our website. Examples of cookie uses include:

1. Functional cookies to provide functionalities like remembering choices or settings.
2. Analytical cookies to optimize our Service and analyze usability.
3. Advertisement cookies for personalized advertisements.
4. Pixel tags or web beacons to track user engagement and behavior.

Can you use alpha.one’s services for private or sensitive files?
We treat your Content with respect and do not provide public search functions to find Content. We use automated systems to detect CSIA and are obliged to delete Content when legally required.

What retention procedures are in place?
Retention periods depend on the Service used and personal information type. Generally, personal data is retained as long as necessary to provide Services and comply with legal obligations.

How safe is it to use our Services?
alpha.one takes measures to protect your personal information, ensuring only authorized personnel have access.

Can minors use our Services?
You must be 16 or over to use our Services, or have parental approval if younger.

What are your rights as a user?
You can access, correct, or delete your personal information by contacting us via email.

Right to object
You can object to the processing of your personal information based on legitimate interests.

Withdrawal of consent
You can withdraw your consent at any time.

California consumers
California residents may request information about categories of personal data shared with third parties for direct marketing purposes.

How to contact alpha.one
For inquiries, contact us at hello@alpha.one or legal@alpha.one.

Revisions to the Privacy & Cookie Statement
This statement may be revised periodically, with changes posted on our website.